Who operates Synapse
Synapse is operated under the name AI Synapse by an individual (sole proprietor) in Colombia, not by an incorporated company. Support is online only; there is no in-person service.
- Operator (business name)
- AI Synapse
- Trade name
- Synapse
- Type of operator
- Individual (sole proprietor), not an incorporated company
- City and country
- Colombia
- Support email
- support@aisynapse.app
- Privacy email
- privacy@aisynapse.app
- Phone
- +57 311 689 2222
Support and complaints
Write to the support email for help with the software or your account, and for complaints or claims. We confirm receipt with the date, the time and a reference number, and we reply within 15 business days. Requests about your personal data go to the privacy email.
Payments and orders
Paddle, our reseller and Merchant of Record, handles orders, payments, invoices and refunds. You can also get help with an order at paddle.net.
Consumer protection
In Colombia, the consumer protection authority is the Superintendencia de Industria y Comercio (SIC).
Keep your data safe
Never send passwords, identity documents or card details by email or through this site.